Salesforce Digital Engagement helps businesses connect with customers on SMS, WhatsApp, Facebook Messenger, and more. Setting it up the right way ensures smooth communication and better customer service. Here’s how you can do it:

Enable Digital Engagement: Activate the feature in Salesforce to start using different communication channels.

Customize for Your Needs: Adjust settings based on your business type and customer preferences.

Integrate with CRM: Connect Digital Engagement with your Salesforce CRM for a complete customer view.
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